# Warranty

Please Read once, to get Fast Warranty Support.

This is the most Simplified Warranty you can get in whole Industry with no fine prints or hidden clauses.

It’s Goal is to give Fastest Warranty support, once we have all diagnostic information of the customer product.

**Warranty Validity Period:**

* 365 Days(12 months) from Invoice Date.

**Products Include:**

OTG or Connectors such as android to Apple, android to Type C, Pendrive to android, Pendrive to Type C.

**Coverage:**

-Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed.

-This limited warranty is only valid in India, and the product is not eligible for any international warranty service.

-CELLBELL may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects.

\- We have internal product audit checks to detect the usage time of product until it stopped working as per customer expectation.

\- Hence any decision passed by our internal quality team, will be considered as a final call on each problem case.

**Non-Coverage:**

\- Any Add-on accessory wire (if any) given in the package is out of this warranty support.

-Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.

-Overcharging, use of batteries, power supplies or any other sources of power not recommended by the manufacturer.

-self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on

-Products purchased from unauthorised resellers

-Free products given as promotion or as replacement.

**Process:**

-No Need to visit any service centre, Just do warranty registration([https://cellbell.in/warranty-registration/](https://cellbell.in/warranty-registration/)) and Chat with us.

-Directly from home,  Chat with our Customer Care([https://cellbell.in/contact-us/](https://cellbell.in/contact-us/)).

-Provide problem pictures and videos to support person.

-You can expect to get replies from Customer care in defined support timings(10am-5pm) on working days(Mon-Sat), except on public holidays and Sundays .

**Resolution Time:**

-Within 3 Days from the day, we have all diagnostic information of your product, you will be either given Replacement or Same repaired product will be returned to you if you send it for repair.
