Returns
Do you have similar questions about your order Returns?
How to return my received product?
Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if my product is eligible for replacement, not return?
As Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if my return is picked, but the refund is pending?
In exceptional cases, when a return is picked then its refund will be processed after internal vetting. If it takes more than 48hrs after pickup to get any refund-related confirmation, then we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if my return pickup is getting late?
In exceptional cases, when a return is approved for pickup, then in rare cases we found that ground-level courier stations suffer some technical issues which lead to delays. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, If I want to reschedule my return pickup?
In exceptional cases, when a return is approved for pickup, then its pickup gets scheduled after informing the ground level courier station. If you need to change the scheduled day, then it might take more than 24hrs to get confirmation from the courier station. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if I don't have packaging to return the product as it was received?
In exceptional cases, when a return is approved for pickup, then its packaging is usually managed by the customer only so that it reaches properly to the seller and the customer gets its proper refund. In cases where a customer doesn't have the relevant packaging material, then our service person with packaging can be arranged at additional cost (borne by the customer) to help them with packaging material. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if the return pickup person is asking for documents for verification of order?
In exceptional cases, when a return is approved for pickup, then in further process, you can expect to get a Return Challan copy from us via WhatsApp or email, which needs to be given as a printed document to the pickup person. In rare cases, when a customer doesn't have a printed return challan, then it's up to the pickup person whether he can accept its digital copy or written paper copy with return details as proof of pickup. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if the return pickup person denies pickup?
In exceptional cases, when a return is approved for pickup, if a pickup person denies pick up even if you have a ready package with a proper return challan copy and well-packed goods, then in such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do after my return pickup is done?
In exceptional cases, when a return is approved for pickup, and its pickup is also done then in such cases, we insist you please contact us for a refund via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if I want to return my unused packed product?
Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, when a customer wants to return the unused packed product, then it's prone to In-transit damages or it may get lost due to additional hop of the package. So for non-bulk orders of a quantity less than 2, we can arrange a paid return pickup (borne by customer). In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do, if I want to return my bulk quantity order?
In Bulk quantity orders, usually, most people order the first sample on their own and then they go for bulk quantity orders. The same is recommended by us, as a trial before bulk purchase creates a nice experience. Due to this fact, we don't entertain any return or full replacement requests of bulk orders. Instead, we can offer part replacements along with extra paid service if asked (that will be borne by the customer). For more details, feel free to contact us via WhatsApp to get quick help in normal work hours as per this contact page.
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