Shipping
Do you have similar questions about your order shipping or delivery?
Whether my Pincode is Serviceable or not?
Now you can easily check over the product page, whether your pin-code is serviceable or not using given functionality of the CHECK PINCODE DELIVERY section below add-to-cart buttons. In case your pincode shows unavailable, we insist you contact us via WhatsApp to get quick help in normal work hours as per this contact page.
How much time it will take for delivery to my place?
We dispatch your order within 24hrs on a working day. After Dispatch, as per your location from Mumbai, you can expect to get your order within 2 to 5 days if you are nearer to some city, else 4-8 days for locations far away from cities. The estimated delivery date is usually visible on the courier tracking page too. In case of extreme delays, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
Whether any shipping or delivery or handling charges applicable?
Currently, most of our products come with promotional free shipping. For select products, specific shipping or handling charges may apply as indicated on their product page or checkout page. In case of any more queries like that, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
How will I know whether my order is shipped as I want to track it?
Once your order is shipped, you can expect to get its shipment tracking details over Email, Sms, or WhatsApp. You can also track your order from this common tracking page after it is shipped: https://cellbell.in/pages/track-order (you would need either order ID or tracking number for tracking) In case of any more queries like that, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
My order delivery is delayed, so how can I get help for it?
In case your order is delayed more than the delivery date given on the shipment tracking page, then we insist customers to allow one more day to courier person as an exception due to safety concerns of courier partner agents. In case your order is delayed for more than that exception, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What can I do if I don't want the order after it's shipped?
In case your order is shipped and suddenly you changed your plan, then in exceptional cases, we may help you with In-transit package cancellation at some return cost which will be adjusted against your refund. For this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What to do if I face any problem with delivery personnel?
Most of our orders are shipped via reputed courier companies that employ verified courier employees. However in the rare case, if you face any unmanageable troubles from any courier employee, then, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What can I do if I receive the damaged package box?
In case you receive the damaged box, first ensure that inside products are fine. In case inside product pieces are not fine or damaged, then we can help you with its replacement. For this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What can I do if my package is incorrectly marked delivered or returned?
Firstly that's a rare thing to happen, but unfortunately if it's happens with you, then we insist you to to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What can I do if I want to change the delivery address after it got shipped?
That's a difficult thing to do, but we can help you with that if you report us within a day after its shipped and then the courier company will usually charge minimal fees for such changes. For this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
What can I do if I want faster delivery, as I may not be available for receiving the order?
Usually, orders get delivered as per the estimated delivery time shown on the courier tracking page and most courier companies don't guarantee faster delivery even after committing due to on-road situations. Hence we insist to arrange for some neighbor or someone to receive the package on your behalf in case of your absence. For this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
In return shipping, what can I do if my order pickup is delayed or wrongly updated?
Usually return pickup takes 24-48hrs to arrange a pickup person after its request is generated by us. In case of more delays, please connect us via WhatsApp to get quick help in normal work hours as per this contact page.
In return shipping, what can I do if my order pickup needs to be rescheduled as I will not be available for a given time?
To achieve convenient returns, we suggest aligning your package with your neighbor or a known person near your address to give return package to the pickup person. However, in case you must require to reschedule the return pickup, then feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
How does the return shipping work, whether it's simplified for customers?
For arranging your return in exception case, usually our customer service will share a return challan copy after generating your return request with the courier company. Then to complete return pickup by handing over your well-packed return package to the pickup person with the return challan to complete its pickup. For any help in regards to this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
How does the replacement shipping works?
For arranging your replacement in exception case, first it needs to be reported to our customer service team to arrange a previous package return and its replacement. Usually, our customer service will share a return challan copy after generating your return request with the courier company. Then to complete return pickup by handing over your well-packed return package to the pickup person with the return challan to complete its pickup. In Parallel, we can initiate your replacement shipment after return pickup is done. For any help in regards to this, feel free to connect us via WhatsApp to get quick help in normal work hours as per this contact page.
How do you ship or deliver the cellbell products?
We use professional courier companies like Fedex, Spot on, Delhivery, and our In-house fleet depending on the accessibility of your location and the best-suited shipper for your location
How do I track my shipped order?
For cellbell orders, user: Track Order page after you received order complete email
What to do if my order shipment is late or untrackable?
First check your emails for Celbell order information, as all shipment tracking details are usually sent on email only. In case your shipment is untrackable or late, you can report your concern via contact form . However usually shipment tracking details appear within 48hrs after getting the tracking details over mail.
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